Privacy Policy
Effective Date: September 28, 2026
Store: Arox AI Store
Operated by: Arox AI Agency | Lomé, Togo
1. Who We Are
Arox AI Agency is an AI transformation consultancy headquartered in Lomé, Togo. We operate the Arox AI Store as our digital product distribution platform. We are SOC 2 Type II certified and committed to the highest standards of data privacy and security.
2. Data We Collect
When you purchase from or interact with the Arox AI Store, we may collect:
- Identity data: Full name, email address
- Transaction data: Purchase history, payment confirmation (no card details stored)
- Contact data: Phone number (if provided)
- Usage data: Pages visited, products viewed (via analytics)
3. How We Use Your Data
We use your data to:
- Process and fulfill your orders
- Send purchase confirmations and product delivery
- Respond to customer support inquiries
- Improve our store and product offerings
- Send relevant updates (only with your consent)
We never sell, rent, or share your personal data with third parties for marketing purposes.
4. Data Security
Your data is protected under SOC 2 Type II security standards. All transactions are encrypted in transit. Payment processing is handled by Chariow's certified payment infrastructure — Arox AI Agency does not store payment card details.
5. Data Retention
We retain your data for as long as necessary to fulfill your order and comply with legal obligations. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
7. Cookies
Our store may use cookies to improve your browsing experience and track analytics. You may disable cookies in your browser settings at any time.
8. Third-Party Services
Our store operates on the Chariow platform. Chariow's own privacy practices apply to their infrastructure. We also use standard analytics tools to understand store performance.
9. International Users
Our store serves customers globally. By purchasing, you consent to your data being processed in accordance with Togolese law and GDPR-compatible standards where applicable.
10. Contact & Data Requests